I’m not protecting voipgo and im not bashing scott, but i think there should be another perspective on this topic, from a happy customer.

Cheers!!

If you are considering Viopgo I would stay away. I have been in a state of limbo since opening an account with them over 3 months ago. I have tried to do a number port. Initally I was told that it would take about 2 weeks. My area code was unavaliable to port. They told me to call back in two weeks and I should be able to do it. I did so, they said yes I can port. I asked them to send me the required forms. Never recieved anything. Live chat a week later got me the forms. From that point on things went completely south. I submitted the port request. This was about 7/30/07. Called back about a week later to make sure they have everything they needed. Can’t get anyone on the phone. Tried the next day, again no answer. sat on hold 2 hours and was disconnected. tried live support, no answer. Ok now i am getting frustrated. The website clearly states 24/7 support! I finally get someone on live support about 8/25/07. I had tried at least 6 times on the phone, and not once was i able to get through to anyone. When i finally got the guy on 8/2507 he says he can’t answer my question as to when the number will be ported. OK i can be patient here but the last guy told me two weeks and it has been over 3 weeks since i sent the form can you give me any indication as to how far along in the process i am? Sorry I can’t answer. He goes on to say that if he tries to call the phone company to check he will be on hold for mabye 2 hours. OK I say well can you tell me why that is? he says they are flooded with new sunrocket customers and that ports are taking about 37 days. OK now I am getting some info! If it is 37 days then so be it. I can appreciate that they are busy and may be flooded with calls. I can also appreciate that they are dealing with porting a number away from another company and thus removing revenue from them, so that company may not be all that coopertive. I ask what day they submitted my paperwork. He tells me 8/14/07. OK so my paperwork sat around for 2 weeks before it made it into the que. So I ask If that is the case then I can expect to see my number ported on or about 9/20/07 right? He says yes it should be by then. Now I sit back and wait patiently. OK fast forward to 9/22/07 my wife is getting pretty pissed that nothing is happening so i try to call voipgo. No answer no message. just a black hole when i chose my selection. I try this several times that night still nothing. I try live support. Nobody comes on. Next day I try phone calls, live support and an email. No response to anything. repeat the next day. and the next. I have opened an emergency ticket. no response and it was closed. I open a high priority ticket on 9/27/07. no response. nobody even appears to have looked at it. I sat on hold in the support department for over 5 hours on 3 different calls yesterday. Disconnected twice and finally hung up. Tried to call billing to discuss. no answer. emailed billing. no answer. Now i am over 45 days since my port was requested. All I want is some info! and email will suffice. Anything really!

Now i am in limbo. If I cancel this account my number will probably port the next day, and I will lose the number I am trying to keep. If you are considering this company look elsewhere. I went with this company based on the strength of reviews about thier customer service. Those were a complete falsification or something drastic has changed. Customer Service is basically non existant at this company. If you ever need them your on your own! BEWARE!!!!!

Let me know what you find out. If you could take our SR # to GC, what would you do for outbound calling, if you were needing to watch your cell minutes? I wish one could just set up a VOIP # to spoof the GC number.

OR, if I had the gizmo project on no VOIP, I could use GC’s callback number to ring my Gizmo project number if I wanted to call out. Yes GC out may cost $ in the future, but it would be OK if I wasn’t having a ton of other lines outbound.

ALSO Tmoble has unlimited wi-fi minutes on your cell when it’s connnected on a hotspot. http://theonlyphoneyouneed.com/ however it only supports a few (crappy) phones for now and I don’t wnat to give up my blackberry.

keep me in the loop.

adam (at) nollmeyer.net

I have a call into Vincent Paquet (co-founder of GC) to see if I can get a different answer

Let me know if you figure anything otu.

~Adam in Phx

I’m looking at VOIPGO and a couple others. Found anything good?

Cell phones are simply too expensive and don’t work well in an upstairs and downstairs situation.

Just get your money back (if possible) and get an extra cell phone. Who needs a home phone, even if it is VOIPED?